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Terms of Service

These Terms of Service ("Terms") govern your access to and use of East Coast Security's services, including any applications, websites, or other resources provided by East Coast Security (collectively referred to as the "Service"). By accessing or utilizing the Service, you acknowledge and agree to be bound by these Terms. If you do not agree to these Terms, you are not authorized to use the Service.

1. Introduction

Welcome to East Coast Security, established in 2017 and headquartered at 19 Mayer Drive, Suffern, NY. We specialize in providing innovative low-voltage solutions for residential and commercial spaces. By engaging with our services, you agree to comply with the following Terms & Services, which govern your use of our offerings.

2. Services Overview

East Coast Security offers a variety of low-voltage solutions designed to enhance safety, comfort, and connectivity. Our services include, but are not limited to:

  • Security systems installation and maintenance
  • Fire protection systems
  • Sound and communication networks
  • Custom low-voltage systems tailored to specific residential or commercial needs

All services are provided with the highest level of professionalism and quality, ensuring the systems meet customer requirements and adhere to industry standards.

3. Acceptance of Terms

By using East Coast Security’s Services, you confirm that you have read, understood, and agree to bound by these Terms and our Privacy Policy. If you are using our services on behalf of an organization, you agree to these Terms on the organization’s behalf and confirm that you have authority to bind the organization to these Term.

When engaging to our services, you agree to:

  • Provide accurate and complete information about your project requirements.
  • Allow our professionals access to your premises to perform necessary installations or maintenance.
  • Ensure that all system components provided by East Coast Security are used in accordance with our instructions.

Failure to comply with these obligations may result in delays, additional charges, or suspension of services.

(a) Account Registration

To access certain features of the Service, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and update this information as necessary. You are responsible for safeguarding your password and for all activities under your account. Please notify East Coast Security immediately if you suspect any unauthorized use of your account.

(b) Signing Up with a Managed Email Address

If you sign up using an email address associated with your employer or another organization (“Admin Entity”):

  • You represent that you have the authority to bind the Admin Entity to these Terms;
  • Your use of the Service will bind your employer or organization to these Terms; and
  • "You" and "your" will refer to both you and the Admin Entity.

If your account is created using an Admin Entity’s email, East Coast Security may:

  • Share your basic account information with the Admin Entity; and
  • Transfer control of your account to the Admin Entity, allowing the admin to access, modify, or delete the account.
(c) Restrictions

You agree not to:

  • Use the Service for any unlawful purpose or violate any applicable law;
  • Send unsolicited commercial messages ("spam") via the Service;
  • Harass, abuse, or harm others while using the Service;
  • Disrupt the Service or connected networks; or
  • Attempt to gain unauthorized access to any part of the Service
4. Privacy

Your use of the Service is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Service, you consent to the collection and use of your data as described in our Privacy Policy.

5. Payment Terms

All payments for services and products must be made as outlined in the service agreement. Pricing is determined based on the scope of the project and will be clearly communicated before work commences. East Coast Security reserves the right to alter pricing if the project scope changes or if additional services are required.

All payments for services and products must be made as outlined in the service agreement. Pricing is determined based on the scope of the project and will be clearly communicated before work commences. East Coast Security reserves the right to alter pricing if the project scope changes or if additional services are required.

Payments are due upon project completion unless otherwise specified, and late payments may incur additional fees. Certain features of the Service may also require payment, and you agree to pay all applicable fees as described. All fees are non-refundable unless stated otherwise.

6. Warranties and Disclaimers

East Coast Security guarantees that all products and services adhere to industry standards and are fit for purpose at the time of installation. We provide a limited warranty covering defects in materials and workmanship for a specified period following installation. However, this warranty does not extend to damages resulting from misuse, unauthorized modifications, or improper maintenance.

The Service is offered on an "as is" and "as available" basis, and East Coast Security disclaims all implied warranties, including those of merchantability, fitness for a particular purpose, and non-infringement. Additionally, we do not guarantee that the Service will be uninterrupted, secure, or free from errors. Except as explicitly stated, all other warranties, whether express or implied, regarding our services and products are disclaimed.

7. Limitation of Liability

East Coast Security will not be liable for any indirect, incidental, or consequential damages, including but not limited to, loss of profits, business interruption, or loss of data arising out of the use or inability to use our services or products.

Our total liability to you for any claim arising from your use of our services will not exceed the total amount paid by you for the specific services in question.

8. Third-Party Services and Intellectual Property

You may utilize our Service in conjunction with third-party platforms or applications. Your use of these third-party services is subject to their respective terms and conditions, and East Coast Security disclaims any liability for your interactions with them.

All content, designs, trademarks, and other intellectual property provided by East Coast Security are the exclusive property of the company. You are prohibited from reproducing, distributing, or using any of our intellectual property without prior written consent.

By using our Service, you agree to indemnify and hold harmless East Coast Security and its affiliates from any claims, damages, or expenses that may arise from your use of the Service or your violation of these Terms.

9. Termination of Services

You may terminate your account at any time by following the provided instructions. East Coast Security reserves the right to suspend or terminate your account without prior notice for any reason, including a violation of these Terms. Upon termination, your rights under these Terms will immediately cease, and East Coast Security will not be liable for any damages related to the termination.

Additionally, East Coast Security may terminate or suspend services under the following conditions:

  • If payment is not received within the agreed-upon timeframe.
  • If the client fails to comply with these Terms.
  • If the project scope changes beyond what was initially agreed.

In the event of termination, any unpaid balances for services rendered will remain due and payable.

10. Governing Law

These Terms & Services shall be governed by and construed in accordance with the laws of the state of New York. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts located in New York.

11. Amendments to Terms

East Coast Security reserves the right to amend these Terms & Services at any time. Clients will be notified of any significant changes. Continued use of our services after such changes will constitute acceptance of the new terms.

12. Contact Information

For any inquiries or concerns regarding these terms, please contact us at:

East Coast Security

19 Mayer Drive

Suffern, NY

Phone: (845) 388-1377

Email: [email protected].

By choosing East Coast Security, you acknowledge and agree to these Terms & Services, and we look forward to working with you to secure and enhance your environment.