Privacy Policy for East Coast Security

1. Information Collection

Welcome to the Privacy Policy of East Coast Security. We value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard the information you provide when using our website and services. By accessing our website or engaging with our services, you consent to the practices outlined herein.

We adhere to global standards for customer privacy and protection, ensuring that your information remains confidential.

• We will never sell or share your name, email address, or any other personal information with third parties.
• We implement advanced security measures to safeguard your information from unauthorized access.

2. Information We Collect

East Coast Security is committed to protecting your privacy. We collect various types of information to enhance your experience with our services:

(a) Information You Provide Directly

When you sign up for an East Coast Security account or communicate with us, we may request specific information, including your username, first and last names, phone number, and email address. We also collect messages sent through our services, such as requests for access, terminations, equipment or software licenses, and tickets regarding any concerns. This information is essential for operating, maintaining, and improving our services, as well as for responding to your inquiries. Please note that if you do not provide the necessary personal information, you may be unable to access or effectively use our services.

Summary: We gather information that you voluntarily provide when you register or interact with us.

(b) Information from Third-Party Applications

We may obtain information about you from third-party platforms if you access our services through connections or logins, such as Instagram, Facebook, or Google. This may include your user ID, access tokens, and any data you have authorized the third party to share. We recommend reviewing and adjusting your privacy settings on these platforms before linking them to our services. If you unlink your third-party account, we will no longer receive information associated with that service.

Summary: We collect information directly from you and from third-party applications when you use our services.

(c) Automatically Collected Information

We automatically gather specific information about your usage of our services, including user activity data, analytics event data, and clickstream data. This data helps us analyze traffic patterns and usage trends to enhance our services. We may also use third-party analytics tools to collect information sent by your browser or device, including the pages you visit.

Summary: We automatically collect information about your interactions with our services to improve your experience.

(d) Log File Information

Each time you access our services, your browser or device automatically reports certain log file information, which may include your web requests, browser type, referring and exit pages, number of clicks, and other interactions. This information is stored on our servers.

Summary: Your browser sends us data about your interactions each time you load a page from East Coast Security, which we store on our servers.

(e) Location Data

East Coast Security collects location information to understand user demographics and enhance service personalization. We may collect your precise or approximate location through various methods, including:

• Directly from you when you provide or confirm your location (e.g., during purchases).
• By inferring your location from your IP address.
• From our partners or payment providers.

Summary: We use location data to personalize content, conduct analytics, improve advertising efficiency, and comply with local laws.

Types of Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Such as your name, email address, phone number, and mailing address, voluntarily provided when you complete forms, contact us, or subscribe to newsletters.
• Project-Related Information: Details concerning your residential or commercial projects, including the specific services or products requested.
• Payment Information: Financial details, such as credit card information or payment methods used for purchasing our services.
• Technical Information: Automatically gathered data when you visit our website, including your IP address, browser type, and operating system through cookies and similar technologies.

Summary: We use location data to personalize content, conduct analytics, improve advertising efficiency, and comply with local laws.

3. How We Use Your Information

East Coast Security utilizes the information we collect for various purposes to enhance your experience with our services:

• Service Delivery: We use the information you provide to manage and maintain our low-voltage systems and security solutions. This includes facilitating your access to our services, operating and maintaining the platform, processing your transactions, and ensuring you can log in to your account seamlessly.
• Communication: Your contact information enables us to communicate with you regarding your project, send important updates, respond to inquiries, and provide details about new services or promotions. We may also send you emails about critical service elements, such as technical issues, security alerts, or administrative matters.
• Customer Service: We leverage the information you share with us and the interactions you have within our services to assist with resolving any technical issues you may encounter. This ensures we can repair and enhance the services for all East Coast Security users.
• Troubleshooting and Improvement: To support your requests for assistance, we may review information related to your projects or designs to help troubleshoot errors or enhance our services.
• Legal Compliance: We may use or disclose your information when necessary to comply with legal obligations, respond to law enforcement requests, enforce our Terms of Use, protect the security and integrity of our services, or safeguard the rights, property, or personal safety of East Coast Security, our users, or others.

Summary:East Coast Security collects information to provide and improve our services, communicate with you, deliver customer support, and ensure compliance with legal requirements.

4. How We Protect Your Information

We are committed to protecting your personal data. East Coast Security uses industry-standard security measures, such as encryption and secure servers, to safeguard your information from unauthorized access, alteration, or disclosure. Access to personal information is restricted to authorized personnel only, and we regularly review our data security practices to ensure they remain robust.

5. Sharing Your Information

East Coast Security prioritizes your privacy and does not sell, rent, or trade your personal information. However, we may share your data in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, installation contractors, customer support platforms, and other essential functions. These providers are carefully vetted, and access to your information is limited to what is necessary for them to perform their services. We ensure that these third parties adhere to applicable laws and maintain security, privacy, and data retention practices consistent with our own.
• Legal Compliance: We may disclose your information to comply with legal obligations or if we believe it is necessary to protect the rights, property, or safety of East Coast Security, our customers, or others. This includes sharing information with regulatory bodies, law enforcement, or other authorities in accordance with our Authority Request Policy when we have a good-faith belief that such action is necessary to prevent fraud or illegal activity.
• Mergers and Acquisitions: In the event of a merger, acquisition, reorganization, or sale of assets, we may share, sell, or transfer your information as part of the transaction. You will be notified via email or through our services if such a transaction occurs, and we will inform you of any material changes to how your data is handled.
• Employer or Organization Affiliations: If you create an account using an email address associated with your employer or another organization, we may share your account information with that entity and may transfer control of your account to them.
• Aggregated Data: We may aggregate or anonymize your data and share it with third parties for analytical purposes. This data will not include any personally identifiable information.

Summary:We may share your information with third-party service providers, comply with legal requirements, in the context of business transactions, with your employer or organization, and share anonymized data with third parties.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, personalize content, and collect usage data. You can choose to accept or decline cookies through your browser settings. Declining cookies may limit your ability to use certain features of our website.

7. Your Rights

You have the right to:

• Access Your Data: Request a copy of the personal information we hold about you.
• Correct Your Data: Request that we correct any inaccuracies in your personal information.
• Delete Your Data: Request that we delete your personal information, subject to any legal or contractual obligations to retain such data.
• Opt-Out of Marketing: Unsubscribe from our marketing communications by following the instructions provided in any promotional emails.

To exercise these rights, please contact us at[email protected].

8. Third-Party Links

Our website may contain links to external websites or services that are not operated by East Coast Security. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies before providing personal information.

9. Data Retention

East Coast Security retains personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve any disputes. After this period, your data will be securely deleted or anonymized.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this page periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

East Coast Security

19 Mayer Drive

Suffern, NY

Phone: (845) 388-1377

Email: [email protected].

By using our website or services, you acknowledge and agree to the terms of this Privacy Policy. Thank you for trusting East Coast Security with your personal information.